A partnership, set to be one of the most integrated working relationships yet in the water industry, is underway between South East Water and Clancy.
Building on 18 years’ experience of working together, the successful appointment as sole contracting partner for network maintenance has been described as innovative and forward thinking, benefitting both companies and their 2.2 million customers.
With a renewed emphasis on supporting South East Water’s responsible business objectives throughout the next five-year investment programme, the partnership will focus on driving innovation, network resilience, customer experience and greater affordability for customers.
Clancy will deliver all repairs, maintenance and planned mains renewals, new mains and new connections across South East Water’s supply area of parts of Kent, Sussex, Surrey, Hampshire and Berkshire.
With a strategic focus on collaboration and innovation, Clancy won the five-year contract, which includes an option to extend for an additional three years, following a highly competitive tender process.
Paul Butler, Managing Director at South East Water, said: “The partnership is set to be one of the most integrated yet, with a renewed emphasis on supporting responsible business objectives throughout the coming five-year cycle, focusing on driving innovation, network resilience, customer experience and greater affordability for our 2.2 million customers.”
“We are now looking forward to working towards a single collaborative culture that will achieve our joint vision of delivering a great customer service while looking after the health, safety and wellbeing of our teams.”
Matt Cannon, Chief Executive at Clancy said: “Our close relationship with South East Water and shared values have seen us work with the company for more than 18 years in a rapidly changing sector, anchored by a shared commitment to exceptional performance.”
“Customers have high expectations, including reducing waste and protecting the environment, to continually improving our record in customer service and safety.”
“This contract contributes to the strength of our long term order book – which now stands at £1.3 billion – meaning that we can continue to invest in innovative new tools and ways of working to tackle these challenges head-on.”