Laings are pleased to announce that they will be re-opening their Southampton store on June 16th following government guidelines. To ensure the safety of all customers and staff they will be operating on an appointment-only basis.
Luxury jewellers, Laings, have been working hard to ensure that they can safely open their doors when government guidelines permit. Plans have now been put in place to allow them to safely re-open their Southampton store on June 16th and customers will be invited to book appointments held in-store.
The health and safety of their clients, staff and community have been paramount for Laings and at the forefront of their re-opening strategy post-lockdown. They will be introducing a bespoke appointment service, available to book online, allowing them to deliver a five-star personalised customer experience while ensuring the comfort and safety of clients and staff at all times.
Stuart McDowell, Retail Director at Laings, commented: “At Laings we pride ourselves on our customer service, and all of our clients receive the luxurious Laings experience. We passionately believe that purchasing our luxury products should be coupled with the unforgettable customer journey, no matter the circumstances.”
“By offering an appointment-only service, we can ensure appropriate social distancing while maintaining the standard of customer experience synonymous with Laings.”
Ahead of their re-opening, Laings retail staff are undergoing specialised training to enable them to continue to deliver their renowned customer service, alongside the necessary safety measures. Safety equipment is set-up in the store, and social distancing will be practised, with a limited number of people in the store at any one time. Furthermore, the store has been deep-cleaned to ensure that it is ready to welcome customers.
McDowell continued: “Throughout this difficult time we’ve continued to be there for our customers in every way possible. The memorable occasions that a piece from Laings mark has not stopped and we’re committed to helping customers purchase special pieces to be cherished for generations. The re-opening of our stores allows us to do this, providing a touch of luxury during these challenging times and we’re looking forward to welcoming both new and returning customers alike.”
Laings stores in Glasgow, Edinburgh and Cardiff will be re-opening when government guidelines advise that it is safe to do so and will also operate an appointment-only based system.